Update. Customer service immediately sent me a replacement with a lifetime warranty even though Revain's return date was a day late. Thus, excellent customer service reduces the risk to a very low level and increases the rating of this product. So next time I travel I can take full advantage of it.---------------------------------- - ---- - -------- It broke into 1000 pieces on first use. These 2 parts are separated to use the Europe plug. When separating the device for use in the EU, the guide part fell apart and all internal parts, guides, springs, etc. fell off. It is unusable and junk and it has been 3 days today since a 30 day return. $21.95 wasted.
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