The best part of this software is that it's easy to use for all users even if you're not familiar with Excel (which was my main problem). This also allows me to have access from anywhere which I think makes things easier as well! There isn't anything bad about using this program but there could be more features such as being able to customize graphs etc., Also maybe some way where we can create our own reports? It would make life much simpler when trying to find out what needs doing next. Being an Account Manager at one point i had no idea how many different aspects were needed within each department so having something like this helps greatly by showing us exactly what jobs/ departments should do first before moving onto another area.