Review on Next Best Activity by Sammie Rodriguez

I like that we can create an activity for any kind of contact with customers via phone calls, emails etc., even if it is not related directly to selling products/services from NBA! It also has very good functionality when creating activities using its templates included out of box; easy integration within Salesforce CRM environment and overall platform stability are two things which make me really happy about this service so far! The process to integrate the software requires some technical knowledge but it shouldn't be too hard once you know what do exactly.

We use next best action as part of sales support team providing value added services such us price matching, order management, inventory control for eCommerce site among others.