It's very easy to use, it has an intuitive interface that allows users with little experience in programming languages to get started quickly without any problems at all (even if they have no prior knowledge of Python). I like how it is simple enough so anyone can learn easily but powerful enough to do more complex tasks as well! There are not many downsides about this product; however there may be some people who don't know much about coding and would prefer something simpler than having to write code themselves. This tool was great because we were able to create our own chatbot using only text messages from customers instead of needing them to speak into a microphone which could cause issues depending upon their situation.