
I felt it was important to convey to you that it is in your best interest to purchase a single unit of an item from AliExpress if you are one hundred percent certain that you want to purchase that item. On September 2, I went to the reception area, where I was given two luggage and told to choose one of them (this is standard practice at all marketplaces). Ahead of that, I had already paid in full for both of them. The consultant chose one and issued it while keeping the other one at the point of issue for future use. Since that time, the 18th of September has passed, there is no money, and I was under the impression that I was holding two suitcases in my hands. I made the decision to request a refund through the application; however, this was also unsuccessful. It is really challenging to communicate with the technical support staff, and the responses are always the same.


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