The ability for my office managers/employees in different states of Florida, California & Texas can access their patient information from anywhere they are at any time via computer or mobile device without having physical presence (meeting)in person! No more travel expenses!! This has been very helpful as we have many employees that work remotely and this allows us all to stay connected while working hard. Nothing so far but I am sure it will be easy once everything gets set up correctly during installation process - maybe some initial training would help? It was not too difficult after getting used to using other similar platforms such as EMRsolutions-EHRsoft etc.-it works well enough if you know how to use your mouse properly!