It was easy for our sales department to keep up with all their conversations across multiple platforms (Slack & email). I like that it's integrated into both Slack and Outlook so we could see relevant discussions without having to open two separate apps. Sometimes there were delays when pulling updates but this has since been fixed. We've realized how important internal communications have become and wanted something simple yet effective to solve this problem. The ability to easily pull conversation threads from multiple sources and monitor them at once makes things much easier.
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