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Lance Alvarez photo
Hungary, Budapest
1 Level
738 Review
40 Karma

Review on ๐Ÿ”‹ Delphi FG1250 Fuel Module: Reliable Performance for Optimal Fuel Delivery by Lance Alvarez

Revainrating 2 out of 5

Pump failed but customer service was excellent

Unfortunately the fuel pump failed after 3 months although it was properly installed in a cleaned tank by a professional. Shortly after, I quickly noticed a slight buzzing in the pump, and within a week it failed. My Mazda dealer diagnosed the problem and I had to pay dealer prices to install a Mazda pump. Spring. Recommendation: If you have an RX-8, remember that Mazda dealers are basically the only ones who have the right fuel pump ring tool. Just bite the bullet and pay them to get the job done right. In any case, I have to give credit to Delphi and Revain for handling the situation. I first contacted Delphi customer support using the product support link on Revain. A few days later I received a very kind email reply from Delphi asking me to contact Revain customer service for a refund. A return via the Revain online system was not possible, which only makes sense for a part filled with petrol. . I called Revain customer service and the agent was very helpful, friendly and efficient. I was a little worried because I saw a negative review where someone didn't get support for a failed fuel pump. In fact, I was concerned that I might be told that the only help I could get was to replace the Delphi pump. Not so. My refund experience was perfect. Despite the fact that the pump failed (and cost a lot more to get rid of the headache), both Revain and Delphi did the right thing without arguing. I would assume the failed pump was an accident and if you have the ability to install it yourself it's still worth a try.

Pros
  • Satisfied so far
Cons
  • I'll get back to you later