I like that it is easy to use for our staff as well has patients who have limited computer skills or no access at all! It does not always load when you go from one page/screen into another so be patient if this happens frequently while using your device during an appointment (or trying to get something done!). We are able solve problems right away since we can easily see what needs attention first thing instead getting distracted by everything else going through my mind before realizing there was even anything wrong- which leads me back around again.