The product is missing a removable soft mat that should have been included. Of course they offer to send a whole new one but I would return this one but honestly it's so much a hassle to go through. The mat is needed to keep my bird from defecating all over the backpack so I am very annoyed at the lack of it. Definitely going to try and find my own rug to put in as it's out of stock for another week. just really annoying.
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