The plastic tray that holds the beads is rolled up all the way as in the photo, I had to open the protective cover sealed at the top and tape the plastic tray to the wall and then tape the top back on. See the photo below how it should look from the side, if the plastic tray is holding the beads properly, water will collect at the bottom of the container. Didn't want to take the time to return because this was the second time I've had issues with this brand. I previously purchased a DampRid odorless disposable moisture absorber with activated charcoal; 18 oz - 3 pack for $16.98 and was missing the white paper with the protective sleeve and I had to return them all. I like the product but I should look for another brand in the future.
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