Review on SimpleTix by Eddie Sanchez

We have used Simpletix for years now and couldn't imagine going back to anything else! It was a breeze to get up and running and the helpdesk support has been great. All of our tickets are resolved within a matter of hours and even though we're a large business with thousands of customers we still love how simple it is to use. I would like more detailed information on some features such as the reporting tool. Also, if there were a way to set custom permissions/access levels per user or group (for example, an admin could access certain reports while everyone else only sees ticket status).