I like that the product allows for the creation and management of test cases, test plans, test cases, test procedures, and other test data in an organized manner. The interface between the various components can be difficult to learn, especially when you are new to using this type of application. Also, the customer support has been lacking at times. At first, it was difficult to use. If you have a good understanding of how to use this product, then there are some great features. We are able to create and manage our test cases and test procedures in one place.