Review on Visual Ticket by Josh Flanagan

I like how easy it is to create tickets for customers, which helps us keep track of our customer service requests! The interface could be more intuitive so we don't have as many problems when creating new ticket types or adding fields/notes etc. Also some features are missing such as sending mass emails from an email list (that's pretty standard). It would also help if they had support via phone instead using their online chat system was very slow at times during peak hours - especially since this isn't something most people want answered over live video while trying do other things simultaneously!! We use visualticket primarily because its free compared to competitors who charge $99 per month plus setup costs. This makes sense considering all services offered by VtC only require one login account but has multiple users accessing them daily across different departments within my organization.