I like how easy it was for me as someone without IT skills or experience in using technology at all (and also not really tech savvy)to use this software-it's intuitive! The interface could be easier but if there are any problems they're quick about fixing them so far we've had no issues whatsover.-It has helped us get better control of our patient data by being able to pull up info from different sources quickly when needed instead having multiple doctors sending reports back one after another which makes tracking things very difficult sometimes.-The ability have access anywhere 24/7 via my phone helps keep track even during off hours because i'm usually home alone anyways since hubby works away alot too.