Recently, I had a terrible time on the BITIWEND web store. I found their customer support to be lacking, despite their claims that they have the expertise to help customers complete their projects successfully. The representative I spoke with was unhelpful and seemed to have a limited understanding of the product line when I called to ask about a particular item. Due to the lack of assistance, I was left doubting my buy. In addition, I had trouble navigating the site, and I often had trouble understanding the product listings. This made it hard to find comparable goods and make educated acquisitions. Overall, I was not satisfied with my BITIWEND purchase. Their professed level of expertise and understanding is overstated, and their customer service is subpar. BITIWEND failed to meet my expectations as a customer by providing me with the assistance I required to finish my projects effectively.