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1 Level
803 Review
72 Karma

Review on MTBC Transcription Service by Joseph Marshall

Revainrating 5 out of 5

Professional Service with Friendly and Helpful Customer Support

I like how fast they reply when you email them directly regarding any questions or concerns about your order/transcripts! They are very helpful as well if there is anything else we need answered immediately (ie - billing). The only thing i wish was different from my previous provider would be more of an option for "preview" before finalizing transcriptions instead just waiting until it's too late :) Great service overall!! Nothing really at this point but great customer support & quick turn around times. No complaints yet though -- best price compared w others out here doing similar services so far. ! Have used their team multiple years now without issue-- always professional staff who help make sure our needs get met quickly while providing quality work product every single day! Not much since using these guys previously however pricing seemed higher than competitors which made me hesitant initially due.

Pros
  • Quality, speed to respond time / response rate with emails.very good communication throughout entire process..excellent followup via phone calls after submitting orders that often go unanswered by other providers.Very easy ordering system through website easy way in place already set up where everything can all easily managed within one central location..even got some nice little gifts along the journey
Cons
  • There are troubles