I like that the system is easy to use because it has many features, including file sharing, video conferencing, and text/document sharing. I also like that the software is very secure. I dislike having to create an account before using the software. It seems that many people get annoyed when they have to register for an account. It would be nice if there was another way to register without creating an account. We are solving the problem of document and file sharing within the aviation industry. The ease of use, customer service support for all my questions/problems that come up with this product! I do not have any dislike about it so far as everything has been great thusfar!! Nothing really atm but maybe if they were able make more customizations or add new features down the road? But otherwise nothing yet. This software works perfectly well & makes our jobs easier by allowing us access from anywhere we are (as long you're connected).