This product has helped us to manage our calls more effectively, it helps me in taking care of my clients needs with ease. I have no real dislike about this service because its very easy to use & understand. The only thing that i would like to see improved upon is maybe some sort of call recording feature added so we can better record what's going on during the phone conversation. I highly recommend Hosted Dialer Solutions if your looking into an affordable solution which will help improve customer experience by increasing sales conversion rates. We are able to provide excellent customer support via email or live chat when needed.