It is easy enough that I can use it without help or training (which isn’t too much).
My organization has been able utilize this software in order be more transparent with our customers about what we are doing as an agency using their services through various platforms like AirBNB etcetera! Also allows me access my info at any time if needed which was helpful when things were happening during COVID19 pandemic but also allowed them some peace of mind knowing they could reach out directly should something come up so nothing lost there either way!! Nothing really since its just very simple tool you would expect/want though maybe not all features might have worked well while working remotely especially around video calls? Accessing data via mobile app instead because sometimes internet wasn't good due Covid situation however still got most emails sent anyways no issues here only issue i had personally where other people did work remotely with us. We used primarily email & phone.