The benefits of this system are numerous; however I like best how quickly you can create custom forms for your needs without coding or having someone else do it (or at least not in comparison with other systems). It's easy enough to pick up if used properly but requires some training from support staff otherwise there will be problems down the road! If they could develop templates similar to FormsAPI then we would have no issues using their product. We need our own form creation tool because none exist yet which makes working off existing ones difficult when building something unique compared to what exists already out there. Creating customized fields within different sections of one page has been simplified greatly allowing us all to work together collaboratively across departments much easier than before.