The price is right and it does what it should. With my first cup, I noticed that quite a bit of loose tea got into my cup. There was a small gap between the two sides of the infusor. I was speechless. The next day I received an email from the company's founder asking if I liked the infuser. So I told him about my problem and he sent me a leaflet on how to fill in any gaps! It worked. What customer service! Now there is no more loose tea in my cups and I am 100% satisfied.
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