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1294 Review
93 Karma

Review on NeoGenomics Pharma Services by Robert Xayamonty

Revainrating 5 out of 5

Simply best and affordable service we've ever used

We have been using Neogen's services for almost 7 years now with no complaints at all.

img 1 attached to NeoGenomics Pharma Services review by Robert Xayamonty

They are always available when needed as well as they offer very reasonable prices which makes it easy for us in this small biotech startup to afford their services. I don't think there is anything that could be improved about them so far except maybe if they offered more frequent pricing discounts like Bio-Rad does but other than that not really any problems here. Our customers love working with these guys! The most common problem encountered was designing assays from scratch; however, once designed by NGS core team everything worked just fine without issues.

Pros
  • If something comes up during processing times such an R2 plate QC issue or low number plates etc., customer service reps will reach out quickly whenever necessary via phone call/email communication system provided directly
Cons
  • Secret