I love how it is easy for me to use, even though i'm not very tech savvy. It's simple enough to navigate. There isn't much you can do wrong with this software so far as I've used it in my previous job. If you're looking for something more complex than what they have right now then maybe look elsewhere because the current version doesn't offer too many bells & whistles but it does exactly what it says on its tin! The only thing I dislike about this program is that there are several different ways of adding contacts into your database which makes it difficult at times when trying to add new leads. This has nothing to do with the product itself; just be patient and learn how to use all features available. We needed a way to manage our pipeline from start to finish. Being able to track each step of the process was essential for us.