Review on Fabric Wholesale Direct by Anna F

Pro:

Less expensive than other sites at first glance



Cons:

Horrible customer service

Bad product

Expensive shipping

Shipping damages products

Will not pay return shipping on damaged items



If you are thinking about buying from this site, run in the other direction. This is by far some of the worst customer service and experience I have ever had shopping online, and shop online regularly. I bought material from this company because I thought the low price was good, but I ended up paying more for the fabric in the long run than I would have from so many other sites.



I ordered vinyl from this site, and paid nearly the same price for shipping as the cost of the vinyl. The company sent it boxed rather than on a roll, and it arrived irreversibly damaged due to colour fading and creasing.



I ordered 8 yards. Apparently anything under 10 yards is sent folded. There is no notice at checkout about them folding the vinyl and no option to upgrade shipping so fabric isn't sent folded. Anyone who's ever worked with vinyl knows you shouldn't fold it.



Customer service was completely useless for any help. They insisted that the small print at the bottom on the listing of the vinyl excused them from the reasonable expectation that goods be delivered undamaged.



Despite the fact that the product arrived damaged, I was expected to pay return shipping after already having paid for shipping once. The company wasn't willing to do anything to correct the damage in the material. They expected me to pay return shipping, place a new order with them and pay for shipping on a second order, having me pay for shipping three separate times to the same company before I got undamaged goods.



I was lucky if customer service would send one reply to my email in a day, and I was emailing back and forth for a week before realizing this company doesn't care about their customers. To save anyone else this horrible experience I wrote this review.



Try any other store. This company does not care about their customers. They have horrible policies, and do not care if their shipping methods cause damage.