I like how easy it was once we got through training (which took less than 10 minutes).
The fact you can see all of your devices in one area makes everything so much easier! It's not as user friendly when compared with other similar software out there but if they make any changes or updates then this would be great!! We are able solve problems quicker now because its very organized which helps us get our jobs done faster too. Our IT department has been using siteowl since 2015/2016 & have never had issues until recently where some people were having trouble getting used to new features such adding more alerts etc.. This issue seems solved however still waiting till next update comes around before making sure everyone knows about latest change made by them :) Great product though definitely worth trying at least give free trial version available online - also support team always willing answer questions even after hours during office time zone difference ;) Security monitoring from remote locations across multiple sites within network / buildings easily monitored.