The Customer Survey is very helpful when using it to collect feedback from clients that are in-the field for work or at home and need an easy way of responding without having them come back into our office later! It’s also great if you use surveys as part of your marketing strategy but want something more specific than just general comments like "The website was awesome. Great product/service!" We have been able to get much better results by asking questions about what they enjoyed most (and least) while working directly with customers who fill out the form online via qualitydrivendsoftware.com I would recommend this system over others because we can customize each question before sending it out which gives us so many options depending upon how often we send out these types of forms. This has really helped our bottom line and allowed me to focus.