The most helpful feature is that it has an automatic integration of all the different services you use for your business. It can be difficult to find what you are looking for if there isn't something specifically written for your type of business or organization. I wish they had more options in terms of customization so we could have some flexibility when choosing which features would work best for us. We are solving many problems at once such as tracking billable hours, creating invoices, collecting payments, managing employee timesheets, reporting costs and expenses, etc.