The customer support has been very helpful. They have made changes to my account to help me better understand how it works and I am able to input data without any problem. It does not sync with the app (I use the app in conjunction with the website). This makes organization difficult when you are trying to manage multiple locations and recipes. If there was an easier way to organize recipes that synced between the app and website, it would be great. Take your time to learn all of the functions. There is so much to know about this software. It is worth learning. It helps us find ways to improve our business and save money. We now can easily add new recipes to the database or change existing ones.