I like that it's user friendly. You don't have to be tech savvy in order to figure out how to do things with this program. The customer service has been great as well. There are some glitches here and there but they're working hard to fix them. It would help if you could get an update when those changes happen so we know what to expect. If your looking for something that will make managing reservations easier than other programs then give this one a try. We've seen a huge increase in our seating capacity and more people attending each week.