Dash is very user friendly to use for my clients who have limited computer skills or are not tech savvy users! The team at dash has been amazing in helping me with any issues I've had during our partnership as well their willingness help train other employees of mine when needed/requested - which they do frequently!! There's nothing bad that we can think about so far using this system from start-up date until now (2 years). It would be great if there were more customization options available but it gets better each year. We love how easy dasch makes things easier by doing all accounting ourselves instead having an accountant come into your business every month while you're busy running around trying get everything done yourself. !