I like most that it's very easy for our agents, they can access from any location in their own time without being tied up at work desk or anywhere else! It also helps us save money as well since we are able reduce man power costs by not having an office full employees all day long just sitting there doing nothing but waiting around when people don't call anymore so this saves alot!! There isn’t anything i dislike about using them either because everything works out perfectly fine everytime you use one which makes me quite happy considering how busy my department has been lately!