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Poland, Warsaw
1 Level
672 Review
59 Karma

Review on LuBanSir by Erik Wesley

Revainrating 2 out of 5

Great for Cables, but Not for Customer Service: That's What LuBanSir Says

I recently placed an order with LuBanSir for some cable belts, and while the products themselves worked wonderfully for organizing the cables in my home, the company's customer service left much to be desired. When I had a problem with my purchase, I contacted their support team; however, it seemed as though I was talking to a robot the entire time. Their statements were unspecific and unhelpful, and it appeared as though they had no interest in resolving the problem I was having. Due to the absence of personalized customer service, I was left with a sour taste in my mouth, which is a shame because their cable belts are truly innovative when it comes to the management of wires. LuBanSir is a good choice to consider if you're looking for high-quality products; however, you shouldn't count on receiving much assistance if something goes wrong.

Pros
  • Prompt and reliable shipping and arrival.
Cons
  • It's possible that not all products are as long-lasting as advertised.