I like that it works in both Mac OS and Windows 10 environments.
It's easy enough to learn/use at first but there are some things I haven't figured out yet (such as how to make sure my file opens up properly each time). There are also little quirks here or there where something isn't quite right and makes me want to send an email back asking about what they're thinking of doing next. If nothing else, this software has allowed us to take our digital records from our office's computers into one place so we can easily access them anywhere!