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Review on HOUSE SUPPLY Stainless Steel Magnetic by Denise Portis

Revainrating 4 out of 5

Increase from 1 to 4 stars

Updating my original rating (below), I'm increasing my rating to four stars simply because the company has achieved outstanding customer service. Apparently there were some communication issues between Revain and the seller, but once these were resolved the company graciously responded with a pump replacement and assistance in returning the original. The replacement should arrive this week and I look forward to using it on my next brew day. Look for a five star rating if the product continues to work! OP: I was so happy with this pump when we first used it a little over a month ago and was willing to give a five star review but unfortunately I was welding over the weekend the radiator was full, all hoses connected to the radiator, the pump ready for the gas station and nothing. I checked the power supply etc, everything was fine. The pump got warm but stopped working. Of course, my return window closed between the first brew and the second. I have contacted the company but nothing so far. It seems to be a recurring theme. If the company gets it right and the replacement pump works great (more than once), I hope to come back and change this rating to five stars.

Pros
  • New to my collection
Cons
  • threadbare