I made an error when placing my order late on a Sunday night. I realized the mistake and sent an email asking if a phone number could be added to the collar. I didnt have much hope that the message would be received in time. Not to worry, this amazing company not only received my message, but they reached out to me via email to let me know the correction was made. I also reached out by phone the next morning before i saw the email, and they called me back almost immediately to assure me it was taken care of. I received the collar 3 days later! It's a great quality, lightweight collar with a gorgeous pattern, and the personalization was expertly done, very crisp and clear lettering. A very unique collar. On their website you can read an interesting bio on how they began their family owned and operated business, and it's a heartwarming, inspiring story. Anyone considering this company over any of the others out there should not hesitate to order from Buttonsmith, the quality of the product I received was outstanding, and their customer service is on point!
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