The support was great, they were always willing (and able)to help us out if we had any questions or concerns! We used them as our agent when booking hotels in Europe through Booking Directed Tours- which saved tons off what it would have cost otherwise!! They also helped coordinate tours/cruises between different companies so that all expenses could be included within one invoice rather than multiple invoices from each individual provider - this made life much easier since I am not good at math nor keeping track well. Great people who are very helpful & friendly. ! Highly recommended. !!