The device has warmed up and may have been operating normally but was having trouble maintaining the correct temperature. The instructions didn't explain how to set the time, so I had to guess. When I set it up, it didn't start the countdown as intended, so I had to count out loud. I emailed the company with my concerns but when I did not receive a timely response I sent the product back through Revain. Thank you Revain for the amazing return policy.
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