I love that they have an easy way to add products into their database as well having great customer support! It is very difficult at times adding new items but not sure if it's because of my lack in skill or just how much work this program has done before me -.-I would say both!! Also sometimes you can't find what exactly something costs like "how many roses" when all other details are filled out correctly-this makes creating orders more time consuming than needed (which we dislike). The best thing about lovishly though was being able t make floral arrangements with soo little knowledge which made them easier then any website i've used thus far. The ability to be able to create custom designs that are very specific and unique. I have been able to use it with my clients, as well as my own business, and they love them! It's been really easy to create designs and share them with clients. It would be helpful if there were more templates available, but it's still pretty amazing and easy to learn. They've been great about helping me figure out how to make things work best for our needs.