If it weren't for the swine mentality they have about users, who they are just not frightened of losing, everything would be fine. If you wish to get your money back for purchasing a game from the Sony digital shop, you are unlikely to succeed. Or, to put it another way, if the stars align and it turns out to be a popular game that you didn't install on your console or launch. If you choose any other scenario, you won't receive a refund since it begs the question, "How did they not refund the money for pre-ordering the game and for the game I launched, but it turned out to be just not for me?" You can only truly appreciate this by actually playing the game.