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Lithuania, Vilnius
1 Level
726 Review
45 Karma

Review on TOONEV by Stanley Redline

Revainrating 1 out of 5

Dissatisfied with TOONEV's Lackluster Support

Toys, games, and educational materials are some of my favorite things to purchase online, so I couldn't wait to check out TOONEV. The customer service department especially left me feeling let down by my experience with this business. Because of the website's disorganization and poor layout, finding specific information can be challenging. Worse, I experienced lengthy hold times and unhelpful responses when I contacted their customer support team for guidance. Having my patronage disregarded was very upsetting. And while TOONEV's product assortment isn't terrible, it's also not great. I was disappointed by the low quality of the toys and games I bought. I bought things that were too expensive for what they were. My time with TOONEV as a whole was less than satisfying. Due to my negative experiences with their customer service and low-quality goods, I cannot suggest this business to anyone looking for a trustworthy and top-notch toy and game online retailer.

Pros
  • Superior client care and a responsive support staff.
Cons
  • There are no brick-and-mortar stores available for in-person purchasing or pickup.