The user interface is very easy to use, even for users who don't have any technical experience or training in IT support operations/management - they can navigate it with ease! It's also nice that you're able to export tickets into other systems (eRMS) as well so your team members are not stuck sending emails back-and forth when there could be an easier way available at their fingertips. There isn't anything I dislike about this product; however if we did find something lacking then our requirements would change accordingly. We were looking for software which was both intuitive enough for nontechnical people but had all of the features necessary for solving complex issues such as those related to email security & governance policies etc.. This has been achieved through using 'Trouble Tickets'. Some benefits include being able to quickly resolve customer problems without having them wait around while someone else.