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Trouble Ticket Express Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of Trouble Ticket Express

Open source trouble ticket system

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Trouble Ticket Express - Very good tool and great UI

The user interface is very easy to use, even for users who don't have any technical experience or training in IT support operations/management - they can navigate it with ease! It's also nice that you're able to export tickets into other systems (eRMS) as well so your team members are not stuck sending emails back-and forth when there could be an easier way available at their fingertips. There isn't anything I dislike about this product; however if we did find something lacking then our…

Pros
  • Well designed
  • Easy access from anywhere within my organisation via mobile application.
  • Great integration options between multiple tools like Salesforce CRM platform / eSuite ERM
Cons
  • There are troubles

Revainrating 4 out of 5

Open source ticketing system perfect alternative

The best part is that it's open-source, so you can modify your own application to fit what you need in an instant! It also has some nice features like tickets with attachments or custom fields which makes things easier for clients. I've used this tool for years now without any issues at all. Sometimes there are problems with the database but they're usually resolved within minutes if not seconds. This software helps us solve our customer problems while keeping them happy as well. We have been…

Pros
  • Easy installation & useEasy management/accessGreat support from staffHelpful tech teamAttachments availableSolved most queries very quicklyNo down timeFrequent updatesHighly recommended!!!!!
Cons
  • Occasional bugs when upgrading

Revainrating 5 out of 5

Trouble Ticket Express - Very good tool and great UI

The user interface is very easy to use, even for users who don't have any technical experience or training in IT support operations/management - they can navigate it with ease! It's also nice that you're able to export tickets into other systems (eRMS) as well so your team members are not stuck sending emails back-and forth when there could be an easier way available at their fingertips. There isn't anything I dislike about this product; however if we did find something lacking then our…

Pros
  • Well designed
  • Easy access from anywhere within my organisation via mobile application.
  • Great integration options between multiple tools like Salesforce CRM platform / eSuite ERM
Cons
  • There are troubles

Revainrating 4 out of 5

Open source ticketing system perfect alternative

The best part is that it's open-source, so you can modify your own application to fit what you need in an instant! It also has some nice features like tickets with attachments or custom fields which makes things easier for clients. I've used this tool for years now without any issues at all. Sometimes there are problems with the database but they're usually resolved within minutes if not seconds. This software helps us solve our customer problems while keeping them happy as well. We have been…

Pros
  • Easy installation & useEasy management/accessGreat support from staffHelpful tech teamAttachments availableSolved most queries very quicklyNo down timeFrequent updatesHighly recommended!!!!!
Cons
  • Occasional bugs when upgrading