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1348 Review
43 Karma

Review on Trouble Ticket Express by Paul Andrews

Revainrating 4 out of 5

Open source ticketing system perfect alternative

The best part is that it's open-source, so you can modify your own application to fit what you need in an instant! It also has some nice features like tickets with attachments or custom fields which makes things easier for clients. I've used this tool for years now without any issues at all. Sometimes there are problems with the database but they're usually resolved within minutes if not seconds. This software helps us solve our customer problems while keeping them happy as well. We have been able to resolve many of their technical issues through this platform.

Pros
  • Easy installation & useEasy management/accessGreat support from staffHelpful tech teamAttachments availableSolved most queries very quicklyNo down timeFrequent updatesHighly recommended!!!!!
Cons
  • Occasional bugs when upgrading