After my previous check, customer service contacted me and replaced this item along with some instructions. The reason it didn't last as long as I expected was because I was using too many reed sticks. Use ONLY 4 reed sticks when using. The customer service was the best I've had in a long time. George contacted me, instructed me and immediately replaced the product. Overall, this is the best reed diffuser to use. The best elegant fragrance that is perfect for office, bathroom, kitchen, etc. With fewer sticks, it not only lasts a long time, but also retains a wonderful scent! Hooray! Thanks George! I will buy again in the future!
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