I like that this program provides for easy access to my information from any computer in our office location which makes it easier than ever before! The ability of being able make changes right away without having too much work needed or waiting days/weeks just adds ease into managing accounts through this system because we have been using other programs but not always up-to date due dates etc.. This has really simplified keeping track when sending out invoices vs manually creating them each time something needs sent via email!! Not enough space given by software - need more room between pages so you don't see blank spaces where data could go instead if having some type off line editing options available would help greatly (such as word option). We use RCP mainly at times during holidays since no one else will do billing then either therefore only us taking calls during these specific hours helps.