Review on MICHELIN Pilot Alpin 5 225/45 R18 95V winter by Stanisaw Borowski ᠌

Name: MICHELIN Pilot Alpin 5 225/45 R18 95V winter
Item: MICHELIN Pilot Alpin 5 225/45 R18 95V winter
Rating: 3

July 06, 2023

Not everything is so bad, but there are disadvantages.

I really like the Michelin summer tires (Pilot Sport 3 and Pilot Super Sport). I like Pilot Alpin 5 winter tires, or rather, it is not a defective version. But. Lottery quality and lack of support (well, almost no) - makes me dissuade all my acquaintances and friends from choosing Michelin, which I'm sorry about.

Pros

The tires are good and meet the expectations that were when choosing winter tires. But this does NOT apply to defective tires! I now have the second set, which I bought in the same store where I bought the first one. The first set was purchased on 10/03/2022. The first set was crooked. Each of the 4 tires turned out to be crooked! And the curve is different! Accordingly, at speeds above 120 km / h, a very strong beating occurred. The wheels are even, the car is new (the mileage at the time of buying the tires was about 5,000 km). First I turned to a tire service, whose services I have been using for many years. They confirmed the curvature of all four tires. Then I turned to the tire shop where I bought it - blacktyres. Ru. They also confirmed the curvature of all four tires, expressing great surprise at the situation (Michelin after all). They offered to re-install the same rubber and balance it, at the same time changing the tires in places. It didn't bring any results. The beating began to be felt less, but already throughout the body. Having traveled about 1,000 km (Hong Kong - Hong Kong and back), I realized that you can’t live like that! I handed over the tires for a complaint and bought a second set of the same rubber (for the sake of principle and experience) in the same blacktyres. Ru store. By the way, already more expensive - the prices grew.

Cons

Quality. This is a lottery. The first set - all four tires of different curvature. Ride on these is not possible (and safe too). The second set is smooth, without any problems. Separately, it is worth mentioning the Michelin hotline. She is absolutely useless. I do not understand the meaning of the existence of the Michelin representative office in 2022. I addressed with a problem - all four tires are crooked. The seller admitted this, but said that he would first send the curved rubber for examination, and it would take a long time to wait. What should I do? The answer to the hotline was this: Take it to the store where you bought it, or to an accredited tire center on sh. Enthusiasts, then the tires will be sent for examination. We do not provide compensation, we do not have a replacement fund. Today is January 28, 2022, almost 3 months have passed since I submitted the first set of curved rubber for examination. And just yesterday, January 27, 2022, I received an email and SMS notification from Michelin that the claim was approved and the new tire would be shipped after the dealer provided a photo of the denatured tire. I turned to the store - but they tell me, no, communicate directly with Michelin, we have nothing to do with it. I called the hotline again, saying the complaint numbers: FT_TC132586, FT_TC132585, FT_TC132584, FT_TC132583. The girl told me that the complaints were approved, but further movement would only be after the dealer provided a photo of the denatured tire. Looking forward to further developments.