The ability for multiple users to work together in real time is very helpful when it comes to project tracking. Also being able to have access to all of your documents at once makes things easier than having to go back and forth between different files and folders. Being able to track what you are doing with clients is great as well! I would like more customization options with templates but that's just me nitpicking. Have a file folder system set up and make sure everyone knows how they should be using the program. It will help keep everything organized. Having an easy way to communicate with my customers has made our jobs so much easier. We can easily upload pictures or videos into the program which helps us show them exactly what we're talking about.