I like that you can create your own templates, and then have it be easy to change them if needed. You can also make multiple copies of the same template, which makes my life easier when I need to send out many orders! There isn't much to dislike about bakingit.com. I would say the only thing is that sometimes it takes awhile for the system to recognize when I've already created something, so I'll have to go back into the site and "undo" what I just did. The best part is that they are very helpful and quick to respond to any questions or concerns I may have! We use bakingit.com to place our custom orders. This has made it super easy to track our orders and payments and send invoices to customers.