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Turkey, Ankara
1 Level
1 Review
0 Karma

Review on Cars245 by Emre E

Revainrating 1 out of 5

They cancelled the order but did not refund

I placed an order on 24/11/23. Item was "in stock". They emailed me on 27th saying the order was cancelled with no explanation. There was no mention about a refund so I checked the credit card and no refund was made. I emailed them about why they did this and they replied with saying sorry a refund will be issued. As of 25/12/23 the refund was never made. Now I will have to go through the bank, open a dispute, waste lots of time just to get the money back.

There is no excuse for selling a product that you do not have, cancelling the order but not refunding the customer even after being reminded. Whether some people get their orders or not.

No explanation - 1
No explanation - 1

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Pros
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Cons
  • Fight for your refund